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Partner Connectivity Specialist

Bourne End, SL8 5YS - Hybrid
Full-time
Permanent employee

We're looking for a Partner Connectivity Specialist to join our Customer Operations team.

A truly global team and the ultimate bridge between our partners, products, and customers. From onboarding suppliers with incredible speed to managing expert, care-driven problem solving, this team drives a seamless end-to-end experience. Working hand-in-hand with our vital outsourced front-line support, they are the engine keeping bookings smooth, our strategy sharp, and our Trustpilot scores soaring.

About the role

We're looking for a Partner Connectivity Specialist to support and maintain our partner connectivity operations across the business.

Supporting day-to-day partner integrations, you'll work closely with internal teams and external partners to deliver seamless onboarding, implementation, and ongoing optimisation of connected supply.

You'll support and own the operational delivery of API and bespoke integrations, support strategic connectivity initiatives, and identify opportunities to improve efficiency through automation and process design. Working cross-functionally across Customer Operations, Partnerships, Product and Technology, you'll help build scalable connectivity solutions that enhance partner experiences and support business growth.

This is an exciting opportunity for someone who enjoys combining operational excellence, technical troubleshooting, and relationship management to deliver meaningful impact in a fast-paced, global environment.

This is a full-time, hybrid role, with a minimum of 2 days office based per week. Our office is in Bourne End (Buckinghamshire, SL8 5YS). As this role is supporting our US partners, we are looking for flexibility with a working schedule to cover some later afternoons/early evening meetings as necessary. 

What you'll do:

  • Act as a key contact for partner connectivity issues, taking proactive ownership of our API and bespoke integrations to ensure a seamless booking experience for our customers.
  • Monitor and maintain existing integrations, ensuring optimal performance and identifying opportunities for improvement.
  • Optimise existing connectivity integrations to maximise commercial benefit through building relationships with connectivity partners.
  • Troubleshoot integration issues and coordinate resolution across internal and external stakeholders.
  • Work alongside Partnership Managers and external partners to tackle Partner Challenges around bookings and availability.
  • Support checks on new partner setups and help validate compatibility on our existing platforms (e.g., assessing if a partner’s specific setup on a platform is compatible with our business model).
  • Support the wider Customer Experience & Central Ops team to review operational processes and contribute ideas for improvement.
  • Communicate between Commercial, Product, Technology, and external partners - translating technical constraints into clear business impacts.
  • Support API mapping and data validation activities for existing partners.
  • Support delivery of partner integrations from onboarding through to go-live when required.
  • Work alongside Partnership Managers and external partners to scope, coordinate, and deliver future connectivity projects.

What you'll need:

  • Ownership & Autonomy: A self-starter who takes responsibility of the connectivity space. You are comfortable acting as the subject matter expert, making decisions independently, and translating technical issues into clear business impacts.
  • Operational & Tech Experience: Experience in Partner Operations, Connectivity, Technical Account Management, or a similar role managing and optimising API integrations.
  • Technical Savvy: An understanding of APIs, data mapping, and connectivity concepts. Comfortable using tools like Postman to look under the hood (JSON, payloads, logs) to investigate why a booking failed.
  • Problem-Solving & Investigation: A "get stuck in" mindset with a proactive approach to troubleshooting, removing blockers, and figuring out partner setup challenges.
  • Stakeholder & PM Collaboration: Excellent relationship-building skills, with the ability to support communication between technical teams, external partners, and internal Partnership Managers.
  • Data & Process Driven: Strong analytical skills with a passion for streamlining workflows, plus advanced proficiency in Excel/Google Sheets.
  • Organisation & Delivery: Highly organised with experience using tools like Jira to manage multiple competing priorities in a fast-paced environment.
  • Flexibility: Ability to work across global teams and accommodate meetings outside standard UK hours.

Perks to make work feel less ordinary:

  • Time for you: 25 days holiday plus bank holidays, with the option to buy or sell up to 2 days each year
  • Freedom to work your way: 2 days in-office (Tuesdays a mandatory in-office day), Flexi-working hours around our core 10-4, so your day works for you (8.5 hours per day)
  • Wellbeing that works: Access to an award-winning employee assistance programme; Health Plan cover (plus family add-ons) with cash back for a variety of health & wellbeing costs; Cycle to Work and Electric Vehicle schemes (post probation).
  • Future proofing you (and your finances): Company pension (5% you, 3% us) after 3 months; Discretionary bonus and life assurance after probation.
  • Giving back & all the anti-ordinary extras: 2 volunteer days each year; Free breakfast when in the office; Personal re-loadable multi-choice gift card (topped up on your birthday, lifetime milestones and internal celebrations); Yearly £150 experience voucher; Discounts on experiences and across the Virgin Group; Refer a Friend bonus and generous team celebrations throughout the year.

About us

The home of anti-ordinary gifts 

The best things in life aren’t things. It’s why we gift the way we do. We’re one of the world’s leading experience gift brands, making it easy to give the unexpected and deepen connections through anti-ordinary gifting.

In the UK, you'll know us as Virgin Experience Days - one of the first brands to pioneer the premise that the best gifts can't be boxed, way back in 1988. We kicked things off with track days and flying experiences. Now we're home to more than 5,000 amazing experience gifts - from immersive theatre, to virtual reality, VIP stadium tours, Michelin-starred dining and more.

Operating in the US as Virgin Gifts, we're proudly part of the Virgin family, working alongside the likes of Virgin Atlantic, Virgin Hotels, and Virgin Voyages to deliver extraordinary experiences everywhere.