We're looking for a Product Owner to join our Technology team.

The Tech team, they give the whole business the functionality we need to excel. With a wealth of expertise in design and development, we find solutions and anticipate the needs of our rapidly scaling business. What’s next starts with us, whether that’s delivering end-to-end customer experience and taking a holistic view on business systems and tools.

Why we want you!

As a Product Owner for Virgin Experience Days, you’ll play a pivotal role as part of a growing team that is redefining the way people discover, select, and enjoy unforgettable experience gifts.

Following a recent investment in the business, our technical and product teams are tasked with delivering a new digital vision for Virgin Experience Days (UK) and Virgin Experience Gifts (USA) across mobile, tablet and web for both consumers and corporate customers.

We need you to help us:

Lead the unification of our global backend tech stack
Use data led insights to identify opportunities to streamline our systems to achieve the best experience for our end users
Work closely with stakeholders across the business to gather, understand and prioritise business requirements, logically assess business cases and develop relevant KPIs
Engage stakeholders at all levels to ensure that the backlog prioritisation meets the needs of the business and develop delivery roadmaps to visualise the development pipeline for your workstreams
Translate business requirements into useful user stories and acceptance criteria for the development teams

Role Responsibilities:

Lead multi-disciplined development teams, to evolve the product ensuring that there is a clear understanding of what we are delivering on each product plus the associated costs, benefits and timelines
Own the roadmap for your product ensuring that it is prioritised effectively
Facilitate decision making with stakeholders and the agile development team by owning and leading scrum ceremonies
Investigate solutions using a range of approaches, including researching competitor analysis, commercially available platforms and potential partners
Dive into the detail capturing requirements in a clear concise format
Understand, analyse and document current processes and workflows
Identify and propose opportunities for improvement
Gain approval and sign-off on new projects through demos and user acceptance testing
Own taking the deliverables to market by managing the release process and communication
Track impact of new features and share this with the wider business

What you'll need:

Experience in an D2C eCommerce environment, with knowledge of commerce systems
Experience documenting, understanding and migrating complex data structures
Experience owning 1st and 3rd party commerce platforms
A complete customer focus backed by commercial awareness, quickly able to assess potential business opportunities
Ability to simplify complex problems, processes or projects into component parts and be able to explore and evaluate them systematically
Ability to work autonomously or collaboratively with stakeholders and stay open to ideas/suggestions
Ability to work with and manage technical resources including: UX, Engineering and QA
An interest and understanding of relevant commerce technologies
Ability to confidently and effectively present options and recommendations to stakeholders, resolve project issues and mitigate risks proactively
Ability to see opportunities and pivot quickly to take advantage of them, using data to support decisions and propose improvements to the customer journey and internal processes
Ability to work in a Scrum/agile software development environment
Demonstrable experience of using relevant planning and development tools like JIRA, Confluence and Lucid chart
You’ll be excited to work in rapid paced medium sized businesses

What's in it for you?

Work from our modern offices based in Bourne End, Buckinghamshire (SL8 5YS)
Free breakfast in the office (cereal, toast, spreads, fresh fruit, coffee, tea)
Make use of our hybrid working policy (3 days office based, 2 days remote)
Enjoy Flexitime, working core hours of 7.5 hours per day with one hour for lunch; flexible starting and finishing times
Access to an award-winning employee assistance programme to support your health and wellbeing
Generous health cash plan
£150 to spend each year on our experiences, for you to enjoy our products yourself
Access to our discounts scheme within the Virgin Group (Virgin Family Membership)
Share extraordinary experiences with your friends and family with a discount

About us

Ordinary is everywhere, because it’s easy.

But we go further, striving for extra at every turn. We look after the small details, we think about the big picture, and we piece it all together to create something really, really special. Our products positively glow with it, transporting our customers to the most incredible worlds. Together with our partners, we open doors to five-star hotels, and unlock Michelin-starred menus. We have you driving Ferraris, jumping out the sky… we have you flying World War II warplanes. We know there’s no one size fits all for extraordinary, so look a little closer and you’ll discover we’re extraordinary to the core. We champion each other and care about our environment for an extraordinary workplace. We surprise and delight for extraordinary customer relationships. We work hard and smart for extraordinary outputs.
All this means we can hire extraordinary people who keep bringing it, keep improving, keep sprinkling that extraordinary magic dust.

Our commitment to Diversity, Inclusion and Equity

We believe that everyone should be treated with dignity, respect, and fairness and VED is committed to promoting equal opportunities in employment. We recognise that we all have different perspectives which are influenced by our individual and diverse characteristics and experiences. We value and celebrate diversity and equal opportunity. We want to build an inclusive culture where people of different views, backgrounds, skills and experiences come together to recognise, celebrate, and value these differences. We strive to create an inclusive culture where everyone can truly be themselves at work and feel that they belong.

Product Owner