We're looking for a Connectivity (API) Customer Support Specialist to join our Partner Operations team, working on a hybrid basis (3 days per week) from our Bourne End office (Buckinghamshire, SL8 5YS).
As the right hand to our Partnerships team. This team is the glue between our products and our site, connecting the two with incredible speed and attention to detail.
We will provide on-the-job training, so previous experience within a similar role is not necessary but we are keen to speak to candidates with strong administrative skills, a proactive approach and a genuine desire to learn new skills.
This role would perfectly suit someone who is used to working in a fast-paced role with flawless attention to detail. You may have previously worked in similar roles such as: Connectivity Specialist, Account Administrator, Customer Service Administrator, Bookings Administrator, Integration Specialist, Partnership Manager or Technical Account Manager, but we are open to any background with relevant transferable skills.
Why we want you!
As a Connectivity (API) Customer Support Specialist within our expanding Partner Operations Team, you’ll become a key player in executing our Global Connectivity Strategy.
By orchestrating the seamless connection of our existing and future product inventory (experiences) with live booking APIs, you will contribute significantly to providing an unparalleled gifting experience for both partners and customers. Your efforts will drive internal efficiencies across teams, making this a dynamic role with ample opportunities for continuous learning and professional growth.
This role will primarily focus on supporting our US partners and experiences for Virgin Experience Gifts, but will evolve over time to include support for our UK partners as your experience develops.
We are looking for someone who can align working hours with our US based team members, starting circa 10:00am daily with later evening finishes Monday-Friday (flexibility with working pattern can be discussed).
This is a hybrid working role, with 3 days per week working from our Bourne End office (Buckinghamshire, SL8 5YS).
About us
Ordinary is everywhere, because it’s easy.
But we go further, striving for extra at every turn. We look after the small details, we think about the big picture, and we piece it all together to create something really, really special. Our products positively glow with it, transporting our customers to the most incredible worlds. Together with our partners, we open doors to five-star hotels, and unlock Michelin-starred menus. We have you driving Ferraris, jumping out the sky… we have you flying World War II warplanes. We know there’s no one size fits all for extraordinary, so look a little closer and you’ll discover we’re extraordinary to the core. We champion each other and care about our environment for an extraordinary workplace. We surprise and delight for extraordinary customer relationships. We work hard and smart for extraordinary outputs.
All this means we can hire extraordinary people who keep bringing it, keep improving, keep sprinkling that extraordinary magic dust.
Our commitment to Diversity, Inclusion and Equity
We believe that everyone should be treated with dignity, respect, and fairness and VED is committed to promoting equal opportunities in employment. We recognise that we all have different perspectives which are influenced by our individual and diverse characteristics and experiences. We value and celebrate diversity and equal opportunity. We want to build an inclusive culture where people of different views, backgrounds, skills and experiences come together to recognise, celebrate, and value these differences. We strive to create an inclusive culture where everyone can truly be themselves at work and feel that they belong.
