We’re looking for an Online Website Merchandiser to join our Ecommerce team at Virgin Experience Days.
At Virgin Experience Days, our Ecommerce department is dedicated to delivering an exceptional online platform that empowers customers to effortlessly explore and acquire extraordinary experience days. We place paramount importance on ensuring customer satisfaction through the delivery of innovative, premium-quality experiences and the provision of a seamless and user-friendly website. Our unwavering focus centres on achieving growth, enhancing the overall user experience, and optimising operational efficiency.
Why we want you!
You’ll manage the day-to-day website activity, planned experience launches, key gifting occasions and promotions for our US website, Virgin Experience Gifts - www.virginexperiencegifts.com
This is an excellent opportunity for an experienced and talented Online Website Merchandiser to truly own the online merchandising of our US D2C website.
You’ll work closely alongside the Ecommerce Merchandising team responsible for our UK based D2C site, offering support and cover when needed, and report directly to our Head of Ecommerce.
Role Responsibilities:
You will report directly to our Head of Ecommerce and work collaboratively with the Ecommerce Merchandising team as well as colleagues from UX, Data, Partnerships and Marketing teams. Your key responsibilities will include:
Building optimised landing pages, curating categories & bespoke online journeys via our merchandising tools (Algolia / Prismic)
Create and maintain a trading / merchandising calendar of activity
Implement on-site trading activity, using your expertise to suggest and deliver new and inventive ways to hit our KPI's, proposing new ways to successfully drive customer value
Own and execute merchandising plans for new experience launches, seasonal gifting occasions and promotions
Work closely with the wider ecommerce team to test and assist in executing experiments and campaigns to increase conversion, ARPU and AMPU
Analyse product / category performance and post-event analysis of all site’s key activities, putting forward recommendations for merchandising improvements
Liaise and work closely with our SEO specialist to create categories based on search intent
Work with technology and product teams to improve our capabilities and launch new features
About us
Ordinary is everywhere, because it’s easy.
But we go further, striving for extra at every turn. We look after the small details, we think about the big picture, and we piece it all together to create something really, really special. Our products positively glow with it, transporting our customers to the most incredible worlds. Together with our partners, we open doors to five-star hotels, and unlock Michelin-starred menus. We have you driving Ferraris, jumping out the sky… we have you flying World War II warplanes. We know there’s no one size fits all for extraordinary, so look a little closer and you’ll discover we’re extraordinary to the core. We champion each other and care about our environment for an extraordinary workplace. We surprise and delight for extraordinary customer relationships. We work hard and smart for extraordinary outputs.
All this means we can hire extraordinary people who keep bringing it, keep improving, keep sprinkling that extraordinary magic dust.
Our commitment to Diversity, Inclusion and Equity
We believe that everyone should be treated with dignity, respect, and fairness and VED is committed to promoting equal opportunities in employment. We recognise that we all have different perspectives which are influenced by our individual and diverse characteristics and experiences. We value and celebrate diversity and equal opportunity. We want to build an inclusive culture where people of different views, backgrounds, skills and experiences come together to recognise, celebrate, and value these differences. We strive to create an inclusive culture where everyone can truly be themselves at work and feel that they belong.
